Kustomer is an ai-first cx platform that resolves routine support tickets (order status, shipping, returns) across chat, email, WhatsApp & sms without a human agent. Built for high-volume Shopify brands where ticket load outpaces what a small cx team can handle, and rep handle time is the bottleneck.
What Kustomer does for Shopify brands
- ai agents resolve order status, shipping, returns & faqs across chat, email, WhatsApp, sms
- Deflected tickets never touch your cx team, cutting cost per contact
- Unified customer timeline gives reps full order & conversation history in one view
- ai-assisted rep guidance cuts handle time on tickets that still need a human
