Zendesk is an enterprise customer service platform that uses ai agents and a unified agent workspace to handle support across email, chat, and social. Best fit for brands with 20+ cx agents handling high ticket volume, since pricing is per agent per month rather than per ticket.
What Zendesk does for Shopify brands
- ai agents resolve order status, account help & FAQs before reaching humans
- Help center articles deflect routine inquiries through self-service
- Copilot drafts replies & summarizes context so each ticket takes less time
- Surfaced macros & unified workspace ramp new agents faster
