Channel Talk runs an ai chat agent (ALF) plus a live sales concierge inside your storefront. ALF answers routine questions like order status, returns, and product details in the chat window, while the concierge engages shoppers showing buying intent. Fits Shopify brands carrying enough ticket volume that support cost is real, and enough traffic that proactive chat can move conversion.
What Channel Talk does for Shopify brands
- ALF resolves order status, returns & product questions without a human agent
- Merchants report 50-81% of inquiries handled end-to-end by ALF
- Proactive chat catches visitors close to buying, lifts session cvr to 40-50%
- Sales concierge sits well above typical 2-3% site conversion baseline
- Variable $0.50/participation pricing scales chat cost with actual ticket volume
