alby
AI shopping agent that answers product questions, guides shoppers, and automates post-purchase support
Official site →alby is an ai shopping agent that lives on product pages, answering pre-purchase questions in real time using your catalog content and reviews. After checkout, it handles sizing, compatibility, shipping, and returns questions before they hit your support inbox. Best fit for brands with considered purchases (apparel sizing, electronics compatibility, mattresses, outdoor gear) where shopper questions block conversion.
What alby does for Shopify brands
- Real-time product Q&A on PDPs converts browsers researching before buying
- Engaged shoppers 46% more likely to convert (alby BFCM 2025 aggregate)
- Pulls from catalog & reviews, no manual FAQ buildout
- Deflects post-purchase tickets on sizing, shipping, returns before reaching agents
- Resolves order-status questions using order data, no human handoff
