Two Boxes

Overview

Two Boxes sells returns processing software, with hardware, for brands and 3PLs. It guides warehouse staff through inspecting each return using the brand's own standard operating procedures, and it collects data on every return. The aim is to get more returned inventory back to stock and give brands visibility into fraud and quality defects.

For Shopify brands

• ●Warehouse staff follow digitized step-by-step procedures for each return, replacing paper instructions in the returns area.
• ●A dashboard shows returns from initiation through processing, including restock rates, fraud and quality defects.
• ●It connects to the return management tools a brand already uses and passes return data to the RMA and WMS.

How it works

A customer starts a return through the brand's RMA provider, and Two Boxes receives the tracking and return details. Two Boxes digitizes the brand's procedures, integrates with the 3PL or warehouse, trains staff, and supplies the hardware and software. Associates process each return in the software, which can accept, reject or send it back, and the data then flows to dashboards, the RMA and the WMS.

Built for

Brands and 3PLs that process returns, including 3PLs serving brands in the US and Canada, with Shopify listed among supported platforms.

Products

• ●Two Boxes for Brands Return inspection and tracking software with dashboards on restock rates, fraud and quality defects.
• ●Two Boxes for 3PLs Return processing software that digitizes brand procedures, trains staff, and tracks data for billing value-added services.
• ●Xray Tool used to resolve a returns dispute and stop fraudulent returns.

Integrations

Buyer notes

• Integration with the brand's return stack and a 3PL can start on the day of signing.
• Warehouse associates can be trained on the software within a day.
• A pilot program is listed in the FAQ.
• It is not an RMA provider and works with return information from RMA providers.

From Two Boxes's own site and Shopify App Store listings, as of 2026-10-30.