Swap Commerce (Dev)

Overview

Swap Commerce (Dev) sells an ecommerce platform of AI agents and operations tools for online brands. It covers shopping assistance, AI search visibility, customer support, shipping, cross-border pricing, tax and duties, sales tax, and returns. It aims to help merchants handle selling, delivering and returns across markets.

For Shopify brands

• ●Swap Returns can integrate with Shopify's Returns & Exchanges APIs so return activity stays tied to the original order.
• ●Customers start returns and exchanges themselves in a branded portal, and brands set rules for refunds, store credit or exchanges.
• ●Swap Global lets a brand offer duties prepaid at checkout without giving up its own checkout.

How it works

A brand builds agents in the Swap Admin with its own workflows, knowledge and guardrails, and can run one agent across its storefront, WhatsApp and API. Swap connects to the carriers, 3PLs, warehouses, ERPs and ecommerce tools the brand already uses so order, shipping and returns data move between them.

Products

• ●Agentic Storefront Guided shopping agent that takes customers from discovery to checkout.
• ●Discovery Gives visibility across AI shopping.
• ●Customer Support AI customer service agent.
• ●Ship Multi-carrier shipping, rates and labels in one place.
• ●Global Controls cross-border pricing, tax and duties upfront; merchant stays merchant of record.
• ●Returns Turns returns into exchanges and retained revenue.

Integrations

Buyer notes

• Demo is a free, 15-minute session with a specialist.
• Offers a Swap Integrations Help Centre and Swap API Developer Docs.
• Site links to a Security and Compliance page.
• Integrations page lists carriers, 3PLs, warehouses, ERPs and ecommerce tools; the listing shown is partial.

From Swap Commerce (Dev)'s own site and Shopify App Store listings, as of 2026-10-30.