Support Ninja

Overview

SupportNinja sells outsourced customer experience services. It recruits, trains and manages support teams, or supplies vetted candidates for the client to manage, and adds AI tools and process consulting. The aim is to add customer support capacity and improve how a company's support operation runs.

Built for

Companies of different sizes: Talent-as-a-Service is for early-stage companies, Management-as-a-Service for fast-growing companies, and CX transformation for enterprises, across SaaS, AI, ecommerce, healthcare, supply chain and logistics, and fintech.

Pricing

Pricing is by custom quote for all three plans (Talent-as-a-Service, Management-as-a-Service, CX Transformation) and for custom team requests. No prices are published.

Products

• ●Talent-as-a-Service Supplies vetted candidates through a private portal; the client interviews, hires, trains and manages them.
• ●Management-as-a-Service SupportNinja builds, trains and manages the outsourced team, including quality assurance, scheduling and reporting.
• ●CX-Transformation-as-a-Service Maps CX workflows, finds friction, helps implement AI tools and guides ongoing improvements.
• ●Customer Experience Outsourced teams for customer conversion, onboarding, support, technical support and renewals.
• ●NinjaAI AI tools for agents: Editor (writing suggestions), Notetaker, QA analysis and Hub (Chrome extension).
• ●PII Redaction Service Automatically redacts sensitive customer information in real time.

Buyer notes

• Security and compliance listed: SOC 2 Type 2, PCI-DSS 4.0 Level 1, HIPAA, GDPR and CCPA.
• Coverage is described as follow-the-sun.
• Typical launch has three steps: understand and align, train and test, optimize and expand.
• With Talent-as-a-Service the client leads training and daily management; with Management-as-a-Service SupportNinja does.

From Support Ninja's own site and Shopify App Store listings, as of 2026-10-26.