Sierra provides AI for building customer experiences for businesses.
Overview
Sierra sells a conversational AI platform that businesses use to build and run AI agents for customer conversations. The agents work across chat, SMS, WhatsApp, email, voice and ChatGPT, and connect to systems such as order management and CRM so they can complete tasks like returning an order. This lets a business handle customer service and sales conversations without staffing every one by hand.
- Built for
- Businesses in financial services, healthcare, telecommunications, media, travel and hospitality, retail and consumer goods, technology, services and the public sector.
- Pricing
- Outcome-based pricing: the customer pays only when the software achieves specific, agreed outcomes. No price amounts or tiers are published.
Products
- Ghostwriter Builds and updates an AI agent from uploaded documents, recordings or plain-English instructions.
- Insights Tools to analyze, monitor, test and trace agent conversations and actions.
- Explorer Answers natural-language questions about agent performance using analytics and sample conversations.
- Horizon Plans multi-step outcomes, keeps customer context and triggers follow-up actions across channels.
Integrations
WhatsAppChatGPT
Buyer notes
- Deployment is stated as taking weeks.
- Agents support 59 languages and run 24/7.
- Channels: chat, SMS, WhatsApp, email, voice and ChatGPT.
- Agents connect to systems of record such as order management and CRM.
From Sierra's own site and Shopify App Store listings, as of 2026-10-26.
How much does Sierra cost?
Outcome-based pricing: the customer pays only when the software achieves specific, agreed outcomes. No price amounts or tiers are published.
Updated 2026-10-20. Method notes and every source: how we count →