ShipScience

Overview

ShipScience sells software and advisory services that let high-volume parcel shippers control their carrier spend. Its platform files and manages loss and damage claims, audits carrier invoices and service failures, and unifies tracking, invoice and order data across carriers. It addresses manual claims work, billing errors, and fragmented shipping data.

For Shopify brands

• ●Files, manages and reconciles loss and damage parcel claims, replacing manual claim work that the site says takes 60-90 minutes per claim.
• ●Audits carrier invoices and service performance, flags billing errors and anomalies, and disputes them with carriers.
• ●Brings data from multiple carrier accounts into one place, with experts available for rate negotiations and carrier network design.

How it works

Customers with a single billing account can be onboarded in under 24 hours, and most enterprise customers are live within 2-4 weeks. ShipScience's implementation team handles data onboarding and workflow configuration. Invoices are issued monthly in arrears.

Built for

High-volume and enterprise parcel shippers, with industry pages for apparel, beauty and supplements, furniture, subscription boxes, 3PLs, electronics and other verticals.

Pricing

SimpleClaims charges 35% of verified claims and refunds, invoiced only after the carrier pays. ActiveAudit is $.08 per shipment with volume discounts. Bundles are custom-priced, and Advisory & Strategy is $350/hr. My Next Carrier and Parcel Data Platform are free.

Products

• ●SimpleClaims Automates loss, non-POD and damage parcel claims from filing through payout reconciliation.
• ●ActiveAudit Monitors shipments, flags service failures and billing errors, and disputes them with carriers automatically.
• ●CarrierWatch Monitors time-in-transit and carrier service levels.
• ●My Next Carrier Uses a shipper's data to model and find alternative carriers.
• ●Parcel Data Platform Unifies tracking, invoice and order data across carriers for reporting.
• ●Rate Negotiations Full-service expert support to negotiate and manage custom carrier rates.

Integrations

Buyer notes

• Single-billing-account customers can onboard in under 24 hours; most enterprise customers are live in 2-4 weeks
• SimpleClaims has no fee if nothing is recovered
• Invoices are monthly in arrears with line items, and can be split by brand or business unit
• Contact: hi@shipscience.com, 800.303.6644

From ShipScience's own site and Shopify App Store listings, as of 2026-10-30.