ShipPlug
Late-delivery refund recovery, invoice auditing and rate negotiation for businesses with UPS or FedEx accounts
ShipPlug provides late-delivery refund recovery, invoice auditing and rate negotiation for businesses with UPS or FedEx accounts.
Overview
ShipPlug sells a shipping cost service for businesses with their own UPS or FedEx accounts. It monitors shipments and files refund claims for late deliveries, audits carrier invoices, and negotiates carrier and 3PL rates. It addresses overpaying on shipping and missed late-delivery refunds.
For Shopify brands
- Late UPS and FedEx deliveries are tracked and refund claims are filed for the brand, so the team does not track the 15-day claim deadline.
- ShipPlug's team reviews carrier contracts and negotiates rates with FedEx, UPS and the brand's current 3PL.
- The brand keeps its existing carrier accounts and 3PL, and nothing about how it ships changes.
How it works
The brand provides its UPS or FedEx credentials and basic company information, and ShipPlug emails instructions for its portal and auto-payment setup. ShipPlug then reviews recent shipments and files refund claims for delays. Sign-up is described as taking a few minutes.
- Built for
- Businesses with their own FedEx or UPS account that spend $100,000 or more a year on shipping, across verticals such as apparel, cosmetics, auto parts, coffee, pet supply, footwear, healthcare and nutrition.
- Pricing
- Free to use with no upfront fees. ShipPlug takes a share of the savings it delivers, so a brand pays nothing if costs are not lowered.
Products
- Refund Management Monitors UPS and FedEx shipments and files refund claims for late deliveries.
- Carrier Agreement Optimization Reviews carrier contracts and data points to seek better rates and service.
- Invoice Audit & Payment Automation Audits carrier invoices, checks rates, files claims and handles payments.
- 3PL Negotiations Negotiates lower rates a brand pays through its current 3PL.
- SmartAuditing Expert review of shipping data, rates, services and surcharges to find overpayment.
- Carrier Cash Back Listed as a service; deeper discounts through carrier relationships.
Buyer notes
- Requires the brand's own FedEx or UPS account and $100,000 or more in annual shipping spend.
- Setup needs UPS or FedEx credentials and basic company information.
- Carriers allow 15 days to file a late delivery claim.
- No change of carrier or 3PL is required.
From ShipPlug's own site and Shopify App Store listings, as of 2026-10-30.
How much does ShipPlug cost?
Free to use with no upfront fees. ShipPlug takes a share of the savings it delivers, so a brand pays nothing if costs are not lowered.