Salesforce Commerce Cloud
Commerce Cloud software for B2C and B2B online and in-store selling, from Salesforce
Salesforce Commerce Cloud provides Commerce Cloud software for B2C and B2B online and in-store selling, from Salesforce.
Overview
Salesforce sells cloud business software covering sales, service, marketing, commerce, analytics and data, plus tools for building AI agents. Its Commerce Cloud product is for engaging buyers online and in-store with B2C and B2B commerce. The software is meant to keep customer data and work across these functions on one platform.
For Shopify brands
- Lets a brand run online and in-store buying for B2C and B2B customers from one product.
- Connects commerce with Salesforce sales, service and marketing products so customer data is shared across teams.
- Offers Agentforce AI agents that recommend products, answer questions and resolve order issues for shoppers.
- Built for
- Businesses of all sizes, from small businesses to large enterprises, with industry pages including retail, consumer goods, financial services, healthcare and manufacturing.
- Pricing
- Pricing is published per product on the pricing page, and a Max Edition bundles apps, AI, data, security, analytics, Slack and support. Some products, such as Einstein AI, are priced through Contact Sales. A free start is offered.
Products
- Commerce Cloud Engages buyers online and in-store with B2C and B2B commerce.
- Agentforce Platform for building and running autonomous AI agents for employees and customers.
- Sales Cloud Connects sales teams and streamlines the sales process.
- Service Cloud Manages customer support cases across channels.
- Marketing Cloud Builds, optimizes and personalizes marketing campaigns and journeys.
- Data 360 Unifies data across systems using Zero Copy integration.
Integrations
Buyer notes
- Free start requires no credit card and no software to install.
- Support options include Help & Documentation, Communities, and Services & Plans.
- Regional sites are offered in English, Spanish, Portuguese, French, German, Italian, Dutch, Swedish, Japanese, Chinese, Korean and Thai.
- Sales reps can be contacted about products, pricing and implementation.
From Salesforce Commerce Cloud's own site and Shopify App Store listings, as of 2026-10-30.
How much does Salesforce Commerce Cloud cost?
Pricing is published per product on the pricing page, and a Max Edition bundles apps, AI, data, security, analytics, Slack and support. Some products, such as Einstein AI, are priced through Contact Sales. A free start is offered.