ReplyZen provides AI comment management for Facebook and Instagram, for brands.
Overview
ReplyZen sells AI software that manages comments on Facebook and Instagram. It replies to customer comments, hides comments it flags as spam or competitor promotion, and can send a direct message with a reply. It is meant to reduce the manual work of answering and moderating comments on a brand's social posts.
For Shopify brands
- Replies to customer comments on Facebook and Instagram, including questions about shipping, products, warranty and where to buy.
- Adds product and shipping links to replies and can send a direct message when a comment needs details shared privately.
- Hides comments it flags as competitor promotion, link spam, self-promotion or false accusations, and replies in several languages.
Products
- ReplyZen AI comment management for Facebook and Instagram: replies to comments, hides flagged ones, sends DMs.
Integrations
FacebookInstagram
Buyer notes
- Replies can draw on a knowledge base, a web search, or add product links.
- Can reply publicly and also send a direct message.
- Comments the AI flags, such as spam or competitor promotion, are hidden; some comments are skipped.
- Example replies on the site appear in English, Spanish, French, German and Italian.
From ReplyZen's own site and Shopify App Store listings, as of 2026-10-30.
Updated 2026-10-20. Method notes and every source: how we count →