PartnerHero

Overview

PartnerHero provides outsourced customer support teams combined with AI technology from Crescendo, which now powers PartnerHero. Merchants use it to handle customer conversations with a mix of human agents and AI, either with AI assisting the agents or fully managed end to end. It also covers quality assurance and reporting on customer interactions.

Built for

Companies in eCommerce and DTC, connected devices, edtech, fintech, food and delivery, health and wellness, and SaaS.

Pricing

Outcome-based pricing for both the AI Assisted and Fully Managed services. Specific rates are not published on the home page.

Products

• ●AI Assisted CX Outsourced customer support teams working 24/7 with AI assistance behind the scenes.
• ●Fully Managed CX Omnichannel AI agents and human support staff, managed end to end by PartnerHero.
• ●Human-in-the-loop Combined human and AI teams that handle AI management for the merchant's team.
• ●Omnichannel AI AI responses to customers across business channels.
• ●Insights and Reporting Scores every customer interaction to show what works and what does not.
• ●Apps and Integrations Connects PartnerHero's omnichannel support to a merchant's knowledge base systems.

Buyer notes

• Setup: a human and AI support solution can be running in under 2 weeks, covering hiring, training, testing and launch.
• Launch: merchants deploy with a launch team for a minimum of 60 days, then move to an operations cohort with regular reporting.
• Coverage: professional support teams run 24/7, with regional presence listed for EMEA, N. America, LATAM and APAC.
• Security: Crescendo's platform lists SOC 2 Type II, HIPAA, ISO 27001 and GDPR.

From PartnerHero's own site and Shopify App Store listings, as of 2026-10-26.