OrderProtection provides shipping protection for Shopify merchants.
Overview
Order Protection sells a post-purchase claims platform for ecommerce brands. An AI agent works shipping, warranty and in-store purchase claims against the merchant's own SOPs and resolves them with a reship, refund or store credit. It also adds shipping protection and warranty coverage at cart and checkout, and reimburses merchants on approved claims.
- Built for
- Brands of all sizes across industries such as fashion, food and beverage, home, sporting goods, pet supplies and electronics, selling on Shopify (checkout widget on Shopify Plus), BigCommerce, WooCommerce or Magento.
- Pricing
- Custom quote under three funding models. Customer-funded: shoppers add coverage at checkout, typically 2–3% of cart value, and the merchant earns revenue share. Brand-funded: typically 1–1.5% of cart value. Hybrid splits the premium. Amounts owed each way are netted into one monthly invoice.
Products
- Claims Automation AI agent that reviews claims against merchant SOPs and proposes or carries out resolutions.
- Policy Builder Sets coverage rules per claim type: reimbursement percentage, ceiling, required proof and filing window.
- Shipping Protection Coverage added at cart or checkout for lost, stolen, damaged or undelivered orders.
- Warranties Manufacturer and optional extended warranty claims, including for in-store and marketplace purchases.
- Fraud & Abuse Checks claims with photo authenticity checks, signed attestations, risk scoring and human review.
Integrations
Buyer notes
- SOC 2 Type II compliant.
- 24/7 support for the merchant's customers, a branded portal and help desk integrations are included under every funding model; scope is set in the agreement.
- Claim portal is available in seven languages, including Arabic right to left.
- Help desk is read through read-only access, and no drafted SOP goes live until the merchant approves it.
From OrderProtection's own site and Shopify App Store listings, as of 2026-10-26.
How much does OrderProtection cost?
Custom quote under three funding models. Customer-funded: shoppers add coverage at checkout, typically 2–3% of cart value, and the merchant earns revenue share. Brand-funded: typically 1–1.5% of cart value. Hybrid splits the premium. Amounts owed each way are netted into one monthly invoice.