Olark provides an AI website chat agent and live chat software for business websites.
Overview
Olark sells an AI website agent and human live chat software. The agent trains on a merchant's own site, answers visitor questions, captures and qualifies leads, and hands the conversation to a person in the same chat thread. It is meant for teams that want website visitors answered and routed without building conversation logic trees.
For Shopify brands
- Answers visitor questions from the store's live site and uploaded documents, with unlimited AI conversations at a flat monthly price.
- Captures contact details, qualifies visitors against criteria written in plain English, and collects follow-up details when no one is available.
- Installs on a Shopify store through an Olark live chat app and passes chats to a person in the same thread when a visitor asks.
How it works
A merchant enters their website and Olark builds a preview agent trained on the site in about a minute, with no code. The merchant adjusts behavior in plain English, tests a draft on their own site, then publishes it. Human agents handle chats from a shared console.
- Built for
- Businesses that want to answer visitor questions and capture leads on their website, including stores on Shopify, WooCommerce, Magento and BigCommerce.
- Pricing
- Standard AI Website Agent is $400/month billed annually ($4,800/year), with unlimited conversations, no token charges and one human agent seat. Extra human seats are $29/agent/month. Live Chat without AI is $29/agent/month. Custom packages are quoted through sales.
Products
- Standard AI Website Agent AI agent that answers visitor questions, captures and qualifies leads, and starts conversations on set triggers.
- Live Chat Human-only live chat with a shared console, visitor insights, saved responses and team routing.
- AI Analyst Beta tool for asking plain-English questions about your chat and customer data.
- MCP server Lets Claude and other MCP tools query chat data and edit, test and publish the agent.
- Custom packages Plans for large needs: regional routing, multiple teams, custom workflows, SLAs, SSO.
Integrations
Buyer notes
- Setup: the agent trains on your site in about a minute with no code, and a preview can be built without a credit card.
- Live Chat has a 14-day free trial with no credit card required, and the AI agent can be added later without reinstalling.
- Existing rule-based bot definitions can be converted to the AI assistant model.
- Support: customers can reach a person, sometimes the engineer or founder who built the feature.
From Olark's own site and Shopify App Store listings, as of 2026-10-30.
How much does Olark cost?
Standard AI Website Agent is $400/month billed annually ($4,800/year), with unlimited conversations, no token charges and one human agent seat. Extra human seats are $29/agent/month. Live Chat without AI is $29/agent/month. Custom packages are quoted through sales.