KIMCC INC is a Shopify app developer based in the United States that makes Kim‑Managed AI Native Support , a helpdesk app on the Shopify App Store. It provides ecommerce customer service software for Shopify DTC merchants. It is rated 5 out of 5 from 5 reviews on the Shopify App Store. It carries Shopify's Built for Shopify badge. Kim‑Managed AI Native Support has 1 plan on the Shopify App Store, at no charge.
Overview
Kim sells an AI-native customer support service for ecommerce brands. AI answers support tickets, and Kim's Sentinels, who are trained customer experience staff, set up, train and review the AI and take over tickets that need human judgement. It is meant to take support ticket handling off a brand's own team.
For Shopify brands
- Kim's AI works inside Shopify and uses live store data to answer order, customer, product, inventory and fulfillment questions.
- Sentinels build the setup, connect it and take it live, then review and correct AI responses so the team does not run it day to day.
- Tickets the AI is less than 90% confident about go to a Sentinel, who reviews the context and resolves the case.
How it works
Kim begins within 48 hours and completes onboarding within two weeks. Sentinels build and connect the setup and take it live. They then review and QA responses, and the brand's corrections feed back into the AI's training.
- Built for
- Shopify brands and other ecommerce brands that handle customer support tickets such as returns, order issues and FAQs.
- Pricing
- Pricing starts at $0.70 per resolved ticket, with no per-seat charge. This covers the AI toolkit, the Sentinel team, a dedicated Slack channel and a dedicated CSM. The Shopify App Store listing shows a free plan.
Products
- AI-Native Service Kim AI plus Sentinels who implement, train, QA the AI and resolve tickets needing human judgement.
- Co Pilot Drafts replies to support tickets and learns from corrections.
- Live Chat Chat support that combines human agents and AI.
- Pulse Tracks and analyzes agent performance, with VOC and CSAT insight.
- Helpdesk Brings customer queries from several channels into one place.
- Kim‑Managed AI Native Support Shopify App Store app for managing email, chat and social inquiries with AI.
Integrations
Buyer notes
- Work begins within 48 hours and full onboarding is completed within two weeks.
- Support includes a dedicated Slack channel to the Sentinel team and a named dedicated CSM.
- Kim states SOC 2 Type II compliance and ISO 27001:2022 certification.
- Kim runs on existing helpdesks such as Gorgias, Zendesk and Richpanel.
From KIMCC INC's own site and Shopify App Store listings, as of 2026-11-02.
On the Shopify App Store
Kim‑Managed AI Native Support
5.0 · 5 reviewsBuilt for ShopifyFree planLaunched 2024HelpdeskElevate your customer support with kim.cc. Manage Email, Chat, and Social inquiries seamlessly, powered by AI. Built for growing brands. Start now for free!
Pricing
Free HelpdeskFree to installFree Helpdesk for lifetime.
- - Unlimited seats
- - Email, Chat, SMS, social messaging
- - Free Help center
- - Get customer resolutions @$0.7/ticket
Ratings, reviews, plans, prices and descriptions as the Shopify App Store lists them. how we count.
What Shopify apps does KIMCC INC make?
KIMCC INC has 1 app on the Shopify App Store: Kim‑Managed AI Native Support .
How is Kim‑Managed AI Native Support rated?
Kim‑Managed AI Native Support is rated 5 out of 5 from 5 reviews on the Shopify App Store.
How much does KIMCC INC cost?
Kim‑Managed AI Native Support has 1 plan on the Shopify App Store, at no charge. Kim‑Managed AI Native Support : Free Helpdesk, Free to install (Free Helpdesk for lifetime).