Hark

Overview

Hark sells a Voice of Customer platform that collects customer feedback as video, audio, image or text, including through surveys and a Contact Us or support flow. It brings that feedback, with order and product data, into one place and uses AI to summarize themes and answer questions. It is meant to help teams see the reasons behind changes in their metrics and resolve support queries.

Pricing

Pricing is by plan, with no lock-in contracts or per-seat pricing. One tier is listed at $1,150 (annual billing option shown), another is custom priced, and each tier has a maximum of 5,000 Harks, where a Hark is any interaction delivered through the platform. Users are unlimited.

Products

• ●Hark platform Voice of Customer platform that collects, unifies and analyzes customer feedback with AI.
• ●Hark Tickets Customer submissions with summaries, attachments, transcripts, AI image detection, tagging, sentiment scores and Slack sharing.
• ●Emmy Built-in conversational AI analyst that answers questions about customer feedback data.
• ●Surveys Surveys with video and audio responses, including NPS and CSAT follow-up.
• ●Hark Dashboard Shows top trends, saved terms, real-time reporting, shareable dashboards and automated email reports.
• ●Contact Us experience Hark used in place of a Contact Us form, with feedback delivered into the helpdesk.

Integrations

Buyer notes

• No lock-in contracts or per-seat pricing; unlimited users.
• A dedicated Slack channel for support is listed in the $1,150 tier.
• Sources state no technical knowledge is required.
• Sources do not state setup time, required Shopify plan, languages or data residency.

From Hark's own site and Shopify App Store listings, as of 2026-10-20.