Fluency

Overview

Fluency Firm is a growth marketing and ecommerce agency for direct-to-consumer brands. It runs paid media, email and SMS, analytics and creative work, and acts as an outsourced growth marketing team and Chief Growth Officer for brands that want to scale.

For Shopify brands

• ●Fluency audits your paid media accounts and builds a roadmap for optimization and testing.
• ●Fluency runs email and SMS marketing to bring existing customers back to your store.
• ●Fluency's own reporting dashboards track each marketing channel and feed a weekly strategy.

How it works

Fluency starts by learning your growth objectives and KPIs, then audits your paid media accounts and builds a roadmap for optimization and testing. It then runs campaigns across paid search, paid social, CTV, direct mail and other channels. Weekly strategy is based on its reporting dashboards, and creative is tested on a set method.

Built for

Direct-to-consumer brands on Shopify and Shopify Plus, in North America.

Products

• ●Performance Marketing & Media Buying Paid media audits, roadmaps and campaigns across paid search, paid social, CTV and direct mail.
• ●CRM, Lifecycle, & Retention Marketing Email and SMS strategy and flows to bring existing customers back.
• ●Growth Strategy Long-term growth planning with founders and CEOs, based on an audit of existing channels.
• ●Data & Analytics Proprietary reporting and dashboards that show how each marketing channel performs.
• ●Creative Studio Brand strategy, paid media assets, organic social, TikTok videos, email creative and product photography.

Buyer notes

• Listed in the Klaviyo partner directory at the Gold Master tier.
• The partner listing covers Shopify and Shopify Plus merchants in North America.
• The partner listing names AI Strategy & Automation as a service.
• The website offers a free consult.

From Fluency's own site and Shopify App Store listings, as of 2026-11-02.

Services

Platforms

Shopify, Shopify Plus

Regions

North America

As listed on Klaviyo's agency directory, Gold Master tier, 2026-11-03.