Enchant Agency

Overview

Enchant Agency is an email marketing and eCRM agency that plans, designs, builds and manages email, SMS, WhatsApp, push and in-app messaging programmes for brands. It helps marketing teams with strategy, automation, design, deliverability and platform migrations. It is a Shopify Platform Partner and a Klaviyo Master Platinum Partner.

For Shopify brands

• ●Builds and manages Klaviyo email campaigns and automated flows, so the in-house team does not have to run each send.
• ●Handles email template design, HTML builds and deliverability setup, including inbox placement and authentication.
• ●Supports moving to a new email service provider and adds SMS, WhatsApp and push messaging to the same CRM plan.

How it works

A brand chooses a custom project, a fixed-scope package or a monthly subscription. On subscriptions, the brand briefs projects whenever it likes and the Enchant team works on one project at a time (essentials) or two at a time (professional). Plans can begin within 48 hours of subscribing.

Built for

Marketing teams of all sizes across industries such as retail, D2C, travel, wellness, luxury and subscriptions, on platforms including Shopify, Shopify Plus, BigCommerce, Magento, Salesforce Commerce Cloud and WooCommerce.

Pricing

Charges through monthly subscriptions (essentials, professional and enterprise), fixed-scope packages and custom projects. Subscriptions are not billed by hours or days, with no extra fees on top of the plan fee, except managed campaign sends, which are quoted separately.

Products

• ●Email Marketing Audit & Roadmap Reviews an email programme and sets out a strategy using the agency's patented framework.
• ●Email Automation & Flows Builds automated email campaigns for key moments across the customer lifecycle.
• ●Email Design & Templates Designs and builds email templates and design systems for campaigns.
• ●Email Marketing Deliverability Sets up authentication and practices to improve inbox placement.
• ●SMS Marketing Uses SMS as a CRM channel for B2C and D2C brands.
• ●Loyalty Programmes Helps marketers create and run loyalty programmes for engagement and retention.

Integrations

Buyer notes

• Plans can begin within 48 hours of subscribing.
• Essentials subscriptions run one active project at a time; professional runs two.
• WhatsApp marketing and deliverability services are included in the professional plan.
• Team is based in the UK (headquartered in London), Berlin and the USA, and serves clients across time zones.

From Enchant Agency's own site and Shopify App Store listings, as of 2026-10-30.

Services

Platforms

Shopify, Shopify Plus, BigCommerce, Magento, Salesforce Commerce Cloud, WooCommerce

Brand size

<$1M, $1M - $10M, $10M - $30M, $30M - $100M, $100M - $500M, >$500M annual revenue

Regions

North America, Latin America, Europe, Asia, Australia & New Zealand, Africa, Middle East

Industries

Hospitality: Wellness & Recreation, Retail: Subscriptions & Digital Goods, Retail: Home & Electronics, Retail: Food & Beverage, Media & Entertainment, Hospitality: Travel & Hotels, Retail: Apparel & Beauty, Hospitality: Food & Beverage, B2B & Professional Services, Retail: Outdoor & Automotive

As listed on Klaviyo's agency directory, Platinum Master tier, 2026-11-03.