eesel AI

Overview

eesel AI sells AI agents that work inside a team's existing helpdesk, Slack and website chat to handle customer service tickets, chats, blog content and other operations. Its E-commerce agent answers product questions, recommends items and handles order inquiries, and it connects to Shopify. It is meant to take on routine support volume and pass other cases to a human.

Built for

Teams that handle customer questions through a helpdesk, Slack or website chat, including online stores using the E-commerce agent with Shopify.

Pricing

Free plan with 100 credits and no card. Teammate plan runs $299 to $1,749 a month for 500 to 5,000 credits; a ticket or chat is 1 credit. Enterprise is custom. Managed support is $5,000 a month flat.

Products

• ●Helpdesk Drafts customer service replies, handles tickets and escalates to a human when needed.
• ●E-commerce Answers product questions, recommends items and handles order inquiries.
• ●Blog Writer Researches, drafts and publishes blog posts in the customer's voice.
• ●Managed support eesel runs the whole support team across email, chat, SMS, WhatsApp, reviews and phone.
• ●Marketplace Catalog of agents and skills for marketing, SEO and helpdesk work.

Integrations

Buyer notes

• Setup needs no coding; an agent can run in draft mode so replies are reviewed before auto-respond is turned on.
• All plans offer EU or US data residency.
• Plans can be cancelled any time from the dashboard, with no cancellation fees.
• SOC 2 Type II audit is in progress; security documents and DPA are available on request under NDA.

From eesel AI's own site and Shopify App Store listings, as of 2026-10-26.