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Kodif is an agentic cx platform that puts ai agents on routine support tickets like order status, returns, and subscription edits, resolving them end to end without a human. For tickets that still need a human, it drafts replies, pulls order context, and runs macros to cut handle time. Fits Shopify brands with enough ticket volume that a chunk of the queue is repetitive operational questions.
What Kodif does for Shopify brands
- AI agents resolve order status, returns & subscription edits end to end
- Routine tickets never touch a human, cutting cx headcount cost
- Co-pilot drafts replies & pulls order context on human-handled tickets
- Auto-executed macros cut average handle time on the non-deflected queue
